Payment & Refund Policy

Fixed-scope projects. 50% deposit to reserve the schedule and begin work, 50% on completion before the final files are handed over or the site is deployed to your production environment.

Projects over three months. Invoiced in agreed milestones set out in the proposal.

Retainers and maintenance. Billed monthly in advance, from $49/month.

Bank transfer, card, and the online payment methods listed on your invoice. Any transaction or currency conversion fees charged by the payment provider are yours.

All prices are quoted in […] and exclude applicable taxes unless stated otherwise.

Invoices are due within 14 days unless the proposal states otherwise.

We may pause work on overdue accounts after written notice, and may charge interest on overdue amounts at […]% per month.

The deposit reserves capacity in our schedule and covers discovery and early work. It is non-refundable once the project has started, because that time is no longer available to anyone else.

If you cancel before any work begins, the deposit is refunded in full less any transaction fees already incurred.

Before work begins. Full refund of anything paid, less transaction fees.

During a project. If you cancel partway through, you pay for work completed and approved to that date. Anything paid beyond that is refunded within 14 days.

After delivery. We do not refund completed and approved work. If something we delivered is defective, we fix it under the warranty in our Terms & Conditions.

Retainers. Cancel any time with 30 days' notice. The current month is not refunded; you keep access for the period already paid.

Third-party costs already paid on your behalf — domains, licences, stock assets, hosting.

Work completed and signed off.

Time lost to delays on your side, where we held capacity open.

If you are unhappy with the work, tell us before raising a chargeback. Email hello@webmakeer.com with the detail and we will respond within five working days. Most disputes are a misunderstanding about scope and are resolved quickly.

Email hello@webmakeer.com with your invoice number and the reason. Approved refunds are returned by the original payment method within 14 days.